{ "id": 1671, "date": "2025-11-19T12:42:59", "date_gmt": "2025-11-19T05:42:59", "guid": { "rendered": "https:\/\/dulcedesaigon.com\/?page_id=1671" }, "modified": "2025-12-07T00:38:07", "modified_gmt": "2025-12-06T17:38:07", "slug": "cookie-policy", "status": "publish", "type": "page", "link": "https:\/\/dulcedesaigon.com\/en\/cookie-policy\/", "title": { "rendered": "Cookie Policy" }, "content": { "rendered": "
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1. Introduction<\/h2>

Dulce de Saigon (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website www.dulcedesaigon.vn<\/a>. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.<\/p>

This policy complies with Vietnamese data protection regulations, including Decree No. 13\/2023\/ND-CP on Personal Data Protection (PDPD).<\/p>

2. What Are Cookies?<\/h2>

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us recognize your device and store information about your preferences or past actions.<\/p>

3. Types of Cookies We Use<\/h2>

3.1 Essential Cookies (Strictly Necessary)<\/h3>

These cookies are essential for the website to function properly and cannot be disabled.<\/p>

  • Session Management<\/strong>: Maintain your session while browsing our website<\/li>
  • Shopping Cart<\/strong>: Remember items in your shopping cart<\/li>
  • Security<\/strong>: Help protect against fraudulent activity<\/li>
  • Language Preferences<\/strong>: Remember your language selection (Vietnamese\/English)<\/li><\/ul>

    3.2 Performance and Analytics Cookies<\/h3>

    These cookies help us understand how visitors interact with our website by collecting anonymous information.<\/p>

    • Google Analytics<\/strong>: Track page views, session duration, and user behavior<\/li>
    • Facebook Pixel<\/strong>: Measure advertising effectiveness and website traffic<\/li>
    • Heat Mapping Tools<\/strong>: Understand user interaction patterns<\/li><\/ul>

      3.3 Functionality Cookies<\/h3>

      These cookies enable enhanced functionality and personalization.<\/p>

      • User Preferences<\/strong>: Remember your location (District 3, HCMC)<\/li>
      • Previous Orders<\/strong>: Display your order history when logged in<\/li>
      • Personalization<\/strong>: Customize content based on your browsing behavior<\/li><\/ul>

        3.4 Marketing and Advertising Cookies<\/h3>

        These cookies track your browsing habits to display relevant advertisements.<\/p>

        • Retargeting<\/strong>: Show relevant ads on GrabFood, ShopeeFood, and social media<\/li>
        • Campaign Tracking<\/strong>: Measure the effectiveness of our marketing campaigns<\/li>
        • Social Media<\/strong>: Enable social media sharing features<\/li><\/ul>

          4. Cookie Consent and Your Rights<\/h2>

          4.1 Consent Requirements<\/h3>

          In accordance with Vietnamese data protection laws:<\/p>

          • We obtain your explicit consent before placing non-essential cookies<\/li>
          • Consent is valid for 6 months, after which we will request renewal<\/li>
          • You can withdraw consent at any time<\/li><\/ul>

            4.2 Your Rights<\/h3>

            You have the right to:<\/p>

            • Access<\/strong>: Request information about cookies we use<\/li>
            • Control<\/strong>: Accept or reject specific cookie categories<\/li>
            • Withdraw<\/strong>: Revoke consent at any time<\/li>
            • Delete<\/strong>: Remove cookies from your browser<\/li><\/ul>

              5. Managing Cookie Preferences<\/h2>

              5.1 Through Our Website<\/h3>

              Click the “Cookie Settings” button in the footer of any page to manage your preferences.<\/p>

              5.2 Browser Settings<\/h3>

              You can control cookies through your browser settings:<\/p>

              • Google Chrome<\/strong>: Settings > Privacy and Security > Cookies<\/li>
              • Safari<\/strong>: Preferences > Privacy > Cookies and Website Data<\/li>
              • Firefox<\/strong>: Options > Privacy & Security > Cookies<\/li>
              • Edge<\/strong>: Settings > Privacy, Search, and Services > Cookies<\/li><\/ul>

                Note<\/strong>: Disabling certain cookies may affect website functionality.<\/p>

                6. Third-Party Cookies<\/h2>

                We work with the following third-party services that may set cookies:<\/p>

                • Payment Processors<\/strong>: GrabPay, ShopeePay, MoMo<\/li>
                • Delivery Platforms<\/strong>: GrabFood, ShopeeFood<\/li>
                • Analytics<\/strong>: Google Analytics, Facebook Analytics<\/li>
                • POS System<\/strong>: Fabi POS<\/li><\/ul>

                  These third parties have their own privacy policies governing the use of cookies.<\/p>

                  7. Data Retention<\/h2>

                  Cookie data is retained for:<\/p>

                  • Session Cookies<\/strong>: Deleted when you close your browser<\/li>
                  • Persistent Cookies<\/strong>: Maximum of 25 months<\/li>
                  • Analytics Data<\/strong>: 26 months (Google Analytics default)<\/li><\/ul>

                    8. Cross-Border Data Transfer<\/h2>

                    Some cookies may transfer data internationally. We ensure appropriate safeguards are in place in compliance with PDPD requirements.<\/p>

                    9. Updates to This Policy<\/h2>

                    We may update this Cookie Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.<\/p>

                    10. Contact Information<\/h2>

                    For questions about our Cookie Policy or to exercise your rights, contact us:<\/p>

                    Dulce de Saigon<\/strong>
                    Contact: Jamie (Owner)
                    Email: [Your email]
                    Phone: [Your phone]
                    Address: [Your address], District 3, Ho Chi Minh City, Vietnam<\/p>

                    11. Regulatory Compliance<\/h2>

                    This policy complies with:<\/p>

                    • Decree No. 13\/2023\/ND-CP on Personal Data Protection<\/li>
                    • Law on Electronic Transactions No. 20\/2023\/QH15<\/li>
                    • Law on Cybersecurity No. 24\/2018\/QH14<\/li>
                    • Decree No. 91\/2020\/ND-CP on Anti-Spam<\/li><\/ul>

                      12. Language<\/h2>

                      This Cookie Policy is available in both Vietnamese and English. In case of discrepancy, the Vietnamese version prevails.<\/p>

                      Cookie Consent Banner Text Example:<\/strong><\/p>

                      “We use cookies to enhance your experience on our website. This includes essential cookies for website functionality, analytics cookies to understand usage, and marketing cookies for personalized content. You can manage your preferences or accept all cookies. For more information, see our Cookie Policy.”<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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